I place an order over 2 weeks ago and I still have not one item. Their website it says that merchandise should I arrived in 7 business days. It been 10 business days since I place my order and they did not even had the courtesy to get back to me; as they said they would do. I am no longer interested in their product and service. This has been by far my worst online shopping experience.
I refer you to the BBB. Poochie Heaven has a history of complaints and very unhappy customers.
Simply horrendous customer service. Took over a month to receive my order; I had to contact them multiple times for updates (they never once were available by phone or live chat and took days to respond to emails). It has now been almost 3 weeks and I still haven't received a refund. Surprise, surprise, no communication from Pooch Heaven about the refund status. Once again I've had to send multiple emails. Completely unprofessional. Perhaps the worst customer service I've received online shopping.
The worst Customer service I have ever dealt with. Please do not give them your business. You will be left disgusted as I am
ORDER AT YOUR OWN RISK! I placed an order over two weeks ago, and have received absolutely NO customer service at all! No tracking number, and especially none of the items that I ordered. I placed my order May 3 for my June 10 wedding, and it appears that two weeks of my time means nothing to these people. Now I won't even be able to exchange my dog's tux for my wedding if the sizing is off! They didn't hesitate to charge my card within 24 hours of placing my order either! I have now spent two days trying to contact them. I've called, emailed, tried to "Live Chat" (there's nobody even there to talk to you so don't call it "Live"), and sent a message through the website. Looks like they took my money and ran. Despicable!
AWFUL!!!! Do not use. I ordered a product and they sent me the wrong one. I CANNOT get my money back. I paid $25 for an item and $10.51 to send it back. They will not refund me.
Poochie Heaven is a US Store based in Altoona, Wisconsin. Poochie Heaven is located at 1728 Spooner Ave # C, Altoona, WI 54720, USA.
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